Return Policy - Squazronvortalex

Our Return Commitment

At Squazronvortalex, we take great pride in the quality and craftsmanship of our handmade products. We want you to be completely satisfied with your purchase. However, we understand that sometimes a product may not meet your expectations, which is why we offer this comprehensive return policy.

Please read this policy carefully to understand your rights and responsibilities when returning a product. If you have any questions about our return policy, please do not hesitate to contact us through our contact page before making a return.

By making a purchase on our website, you agree to the terms of this Return Policy. We reserve the right to modify this policy at any time, and such modifications will be effective immediately upon posting on this page.

Return Eligibility

We accept returns of most products within thirty days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

The item must be in its original condition, unworn, unused, and undamaged.
The item must be in its original packaging with all tags and labels attached.
You must have your receipt or proof of purchase, such as an order confirmation email.
The return must be initiated within thirty days of receiving your order.

Because our products are handmade and may have natural variations, slight differences in color, texture, or size are normal characteristics of artisan goods and do not qualify as defects. Please review product descriptions carefully before purchasing.

We encourage you to inspect your items immediately upon receipt. If you notice any issues with your order, please contact us within seven days of delivery so we can promptly address your concerns.

Non-Returnable Items

Certain types of items cannot be returned due to their nature or for hygiene reasons. The following items are not eligible for return:

Custom or personalized items that have been made specifically for you according to your specifications.
Items that have been worn, used, altered, or damaged after delivery.
Items marked as final sale or clearance at the time of purchase.
Gift cards or store credit.
Items that are not in their original packaging or have had tags removed.
Products that have been improperly cared for or stored.
Earrings and other jewelry items that cannot be resold for hygiene reasons, unless they arrive damaged or defective.

If you are unsure whether your item is eligible for return, please contact us before attempting to initiate a return. We are happy to discuss your specific situation and find a solution that works for you.

Return Process

To initiate a return, please follow these steps:

Contact us through our contact page or email us to request a return authorization. Please include your order number and the reason for your return.
Once your return is approved, we will provide you with instructions on how and where to send your package. Do not send your item back without first receiving approval.
Carefully package your item in its original packaging to prevent damage during shipping. We recommend using a trackable shipping service.
Ship the item to the address provided in your return authorization. Please note that you are responsible for return shipping costs unless the item arrived damaged or defective.
Once we receive and inspect your return, we will notify you of the status of your refund or exchange.

Please allow up to seven business days from receipt of your return for inspection and processing. We will notify you via email once your return has been processed.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note the following regarding refunds:

Refunds will be issued to the original payment method used at the time of purchase.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Processing times for refunds may vary depending on your payment provider. Credit card refunds may take five to ten business days to appear on your statement.
If you paid with a gift card, the refund will be issued as store credit.

If you have not received your refund within ten business days after receiving our refund confirmation email, please first check your bank account or credit card statement. Then contact your credit card company or bank, as there may be processing time before a refund is posted. If you have completed these steps and still have not received your refund, please contact us.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us to initiate the exchange process. The fastest way to receive a replacement item is to return the original item using our return process and place a new order for the desired item once your return has been approved.

For exchanges, the same eligibility requirements apply as for returns. The item must be in its original condition, unused, and in its original packaging. Exchange requests must be made within thirty days of the original purchase date.

If the replacement item is of greater value than the original item, you will be responsible for the price difference. If the replacement item is of lesser value, we will refund the difference to your original payment method.

Damaged or Defective Items

We take great care to ensure that our products are packaged securely and arrive in perfect condition. However, if your item arrives damaged or defective, we want to make it right.

Please inspect your order immediately upon receipt and contact us within seven days if you discover any damage or defects.
When reporting a damaged or defective item, please include photographs showing the damage and the packaging.
We will arrange for a prepaid return shipping label if the damage is due to shipping or manufacturing defects.
Once we receive and verify the damaged item, we will offer a replacement or full refund, including any shipping charges.

Please note that minor variations in handmade items, such as slight differences in color, texture, or dimensions, are inherent characteristics of artisan craftsmanship and are not considered defects.

Late or Missing Refunds

If you have not received a refund yet and believe you should have, please take the following steps:

First, check your bank account again, as refunds may take several days to process.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as there is often some processing time before a refund appears in your account.
If you have done all of this and still have not received your refund, please contact us and we will investigate the issue.

Sale Items

Items purchased at a discounted price or during a sale event are subject to the same return policy as regular-priced items, unless otherwise noted at the time of purchase. Items marked as final sale cannot be returned or exchanged.

If you receive a promotional discount or coupon code on your order, and you return part of your order, the discount will be applied proportionally across the items you keep. This may affect the refund amount you receive.

International Returns

For international orders, the customer is responsible for all return shipping costs, customs duties, and any other fees associated with returning the item. We recommend using a trackable shipping service for international returns.

Please note that international returns may take longer to process due to shipping times and customs clearance. We are not responsible for items lost or damaged during return shipping from international destinations.

Contact Information

If you have any questions about our return policy or need assistance with a return, please contact us:

Squazronvortalex
116 K St, Sacramento, CA 95814
Phone: (916) 619-8849
Email: partnership@squazronvortalex.world

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. We strive to respond to all inquiries within one to two business days.